Co-Creating New Directions for Service Robots in Hospitality and Tourism

Research on the relationship between automation services and tourism has been rapidly growing in recent years and has led to a new service landscape where the role of robots is gaining both practical and research attention. This paper builds on previous reviews and undertakes a comprehensive analysis of the research literature to discuss opportunities and challenges presented by the use of service robots in hospitality and tourism. Management and ethical issues are identified and it is noted that practical and ethical issues (roboethics) continue to lack attention. Going forward, new directions are urgently needed to inform future research and practice. Legal and ethical issues must be proactively addressed, and new research paradigms developed to explore the posthumanist and transhumanist transitions that await. In addition, closer attention to the potential of “co-creation” for addressing innovations in enhanced service experiences in hospitality and tourism is merited. Among others, responsibility, inclusiveness and collaborative human-robot design and implementation emerge as important principles to guide future research and practice in this area.

War and Peace: Ethical Challenges and Risks in Military Robotics

The United States Department of Defense (DoD) designs, constructs, and deploys social and autonomous robots and robotic weapons systems. Military robots are designed to follow the rules and conduct of the professions or roles they emulate, and it is expected that ethical principles are applied and aligned with such roles. The application of these principles appear paramount during the COVID-19 global pandemic, wherein substitute technologies are crucial in carrying out duties as humans are more restrained due to safety restrictions. This article seeks to examine the ethical implications of the utilization of military robots. The research assesses ethical challenges faced by the United States DoD regarding the use of social and autonomous robots in the military. The authors provide a summary of the current status of these lethal autonomous and social military robots, ethical and moral issues related to their design and deployment, a discussion of policies, and the call for an international discourse on appropriate governance of such systems.

Public Perception and Reception of Robotic Applications in Public Health Emergencies Based on a Questionnaire Survey Conducted during COVID-19.

Various intelligent technologies have been applied during COVID-19, which has become a worldwide public health emergency and brought significant challenges to the medical systems around the world. Notably, the application of robots has played a role in hospitals, quarantine facilities and public spaces and has attracted much attention from the media and the public. This study is based on a questionnaire survey on the perception and reception of robots used for medical care in the pandemic among the Chinese population. A total of 1667 people participated in the survey, 93.6% of respondents were pursuing or had completed a bachelor, master or even doctorate degree. The results show that Chinese people generally held positive attitudes towards "anti-pandemic robots" and affirmed their contribution to reducing the burden of medical care and virus transmission. A few respondents were concerned about the issues of robots replacing humans and it was apparent that their ethical views on robots were not completely consistent across their demographics (e.g., age, industry). Nevertheless, most respondents tended to be optimistic about robot applications and dialectical about the ethical issues involved. This is related to the prominent role robots played during the pandemic, the Chinese public's expectations of new technologies and technology-friendly public opinion in China. Exploring the perception and reception of anti-pandemic robots in different countries or cultures is important because it can shed some light on the future applications of robots, especially in the field of infectious disease control.

RoboEthics in COVID-19: A Case Study in Dentistry.

The COVID-19 pandemic has caused dramatic effects on the healthcare system, businesses, and education. In many countries, businesses were shut down, universities and schools had to cancel in-person classes, and many workers had to work remotely and socially distance in order to prevent the spread of the virus. These measures opened the door for technologies such as robotics and artificial intelligence to play an important role in minimizing the negative effects of such closures. There have been many efforts in the design and development of robotic systems for applications such as disinfection and eldercare. Healthcare education has seen a lot of potential in simulation robots, which offer valuable opportunities for remote learning during the pandemic. However, there are ethical considerations that need to be deliberated in the design and development of such systems. In this paper, we discuss the principles of roboethics and how these can be applied in the new era of COVID-19. We focus on identifying the most relevant ethical principles and apply them to a case study in dentistry education. DenTeach was developed as a portable device that uses sensors and computer simulation to make dental education more efficient. DenTeach makes remote instruction possible by allowing students to learn and practice dental procedures from home. We evaluate DenTeach on the principles of data, common good, and safety, and highlight the importance of roboethics in Canada. The principles identified in this paper can inform researchers and educational institutions considering implementing robots in their curriculum.